Privacy Policy

Effective Date: January 1, 2026 · Sea Haven LBI · Long Beach Island, New Jersey

Sea Haven LBI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.seahavenLBI.com, make a reservation inquiry, or opt in to receive SMS notifications from us.

1. Information We Collect

We may collect the following personal information:

Contact information: Name, email address, and mobile phone number
Reservation details: Check-in and check-out dates, number of guests, booking reference numbers
Communications: Messages or requests you submit through our inquiry form
SMS consent records: Records of your opt-in to receive text message notifications

2. How We Use Your Information

We use the information we collect to:

Respond to reservation inquiries and communicate about your stay
Send SMS text message notifications related to your reservation (with your explicit consent)
Provide check-in instructions, cleaning schedules, and property updates
Improve our services and guest experience
Comply with legal obligations

3. SMS Text Message Notifications

Opt-In: We only send SMS messages to individuals who have explicitly opted in through our website contact form or SMS opt-in page.

Message Types: Reservation confirmations, check-in details, check-out reminders, cleaning alerts, and urgent property notifications.

Message Frequency: Message frequency varies based on your reservation activity. Most guests receive 2–5 messages per stay.

Rates: Message and data rates may apply depending on your mobile carrier plan.

Opt-Out: Reply STOP to any SMS message to unsubscribe immediately. You will receive a single confirmation and no further messages will be sent.

Help: Reply HELP to any message for assistance, or contact us at info@seahavenLBI.com.

We do not sell, share, rent, or trade your mobile phone number or SMS consent data with third parties for their marketing purposes.

4. Sharing Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

Service providers: We use Twilio, Inc. to deliver SMS messages on our behalf. Twilio processes your phone number solely for message delivery and is bound by its own privacy policy.
Legal requirements: If required by law, court order, or governmental authority.
Business protection: To protect the rights, property, or safety of Sea Haven LBI, our guests, or others.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including for the duration of your reservation and any follow-up communications. SMS opt-in records are retained as required by applicable regulations.

6. Your Rights and Choices

You may exercise the following rights regarding your personal information:

Access: Request a copy of the information we hold about you.
Correction: Request corrections to inaccurate information.
Deletion: Request deletion of your personal information, subject to legal obligations.
Opt-out of SMS: Reply STOP to any message or contact us to be removed from our messaging list.

To exercise these rights, contact us at info@seahavenLBI.com.

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience. You can control cookie settings through your browser preferences.

8. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Sea Haven LBI
Long Beach Island, New Jersey
Email: info@seahavenLBI.com
Website: www.seahavenLBI.com